Terms and Conditions

1. Services 

The Consultant agrees to provide Sport Psychology Consulting services, including but not limited to:

• Mental      skills training
• Use      of Cognitive Behavioral Therapy (CBT) techniques, or similar psychological      approaches, to support mental skills and performance enhancement
• Performance      anxiety management
• Confidence      building and resilience training
• Goal      setting and motivation enhancement
• High      Performance tools and techniques 
• Wellbeing      advice 

2. Consultation Sessions

The parties agree to participate in an open-ended Peformance Psychology Consultancy, conducted through in-person sessions, video calls, and/or telephone meetings.

The Performance Psychologist may use secure online platforms or video conferencing tools to conduct consultations. The Client agrees to use these platforms responsibly and to follow the guidelines provided by the Consultant. The Performance Psychologist will take reasonable steps to ensure the security of all data transmitted or stored during online consultations. This includes using encryption technology and secure servers.

The Client is responsible for ensuring a secure and reliable internet connection during online consultations. The Client also agrees to keep their account information and passwords confidential. In the event of technical difficulties, the Performance Psychologist will make reasonable efforts to reschedule the consultation or find alternative arrangements.

3. Schedule and Fees 

This Consultancy agreement is valid from the first session. The fee is £99 per session to be paid within 7 days of the invoice.

The Consultations shall be 50 minutes. If rates change before this agreement has been signed and dated, the prevailing rates will apply.

The Client is not entitled to a refund after a session is completed or if they fail to cancel within 24 hours of the scheduled session.  

Payments are due as specified in each invoice, and any overdue amounts will incur interest at the statutory rate of 8% per annum above the Bank of England base rate after 30 days. If payment is not received within 60 days, the Consultant reserves the right to pursue recovery of fees through a County Court summons.

4. Cancellation, Rescheduling & No-Show Policy 

The Client agrees to notify the Performance Psychologist at least 24 hours in advance if they need to reschedule or cancel a session. If the Client cancels with less than 24 hours’ notice or does not attend a booked session, they will be charged 50% of the session fee or have one session deducted from their pre-purchased package. Exceptions may apply in cases of medical conditions, evaluated in good faith by the Performance Psychologist. 

5. Client Responsibilities & Acknowledgement 

The Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the Performance Psychology Sessions and interactions with the Performance Psychologist. As such, the Client agrees that the Performance Psychologist is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Performance Psychologist.

The Client understands Performance Psychology Consultations are not a direct replacement or substitute for therapy, and sessions do not prevent, diagnose, cure or treat any mental health disorder or medical disease.

The Client understands the Performance Psychologist are educated to an MSc level and have completed the additional training pathway to become an accredited Performance Psychologist practitioner. 

The Client understands that in order to enhance the relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

6. Confidentiality 

All professional interactions that take place between the Client and Performance Psychology are confidential. This includes requests by telephone, all interactions with the practitioner, any scheduling or appointment notes, all session content records, and any notes taken during your sessions. You may choose to give permission in writing to release any or specific information about you to any person or agency that you designate. 

However, there are limits to this agreement. In the event that the client’s safety, welfare or wellbeing are under threat or at risk, or the client is a risk to others, then the practitioner is obliged to report that to the relevant authorities and/or people. If you have any questions about this then please feel free to ask. This is in line with BASES and HCPC codes of conduct.

Confidential Information does not include information that: (a) was in the Consultant’s possession prior to being provided by the Client; (b) is generally known to the public or within the Client’s industry; (c) is obtained by the Consultant from a third party without breach of any obligation to the Client; (d) is independently developed by the Consultant without use of or reference to the Client’s confidential information; (e) the Consultant is required by statute, lawfully issued subpoena, or court order to disclose; (f) is disclosed to the Consultant, and as a result, the Consultant reasonably believes there to be an imminent or likely risk of harm to the Client or others; or (g) involves illegal activity. The Client also acknowledges their continuing obligation to raise any confidentiality questions or concerns with the Consultant in a timely manner.

In alignment with professional ethics, topics may be anonymously and hypothetically discussed with other Sport Psychology professionals for training, supervision, mentoring, evaluation, and professional development and/or consultation purposes.

7. Record Retention & Data Storage 

The Consultant will securely retain records of the Client’s sessions and relevant communications for 3 years from the date of the last session, in line with professional and legal standards. During this period, all records and data will be stored securely, using encrypted digital storage and/or secure physical filing methods to protect confidentiality. After the retention period, records will be securely disposed of.

The Consultant also commits to ensuring any personal data collected and stored will be managed in compliance with applicable data protection laws, such as the UK GDPR, and will not be shared with third parties without the Client’s explicit consent, except as required by law. The Client may request copies of their records within the retention period by submitting a written request.

Special Considerations for Data Storage of Clients Under 18 Years of Age

• Clients      Aged 13 to 17:
      For Clients aged 13 to 17, the Consultant will apply heightened privacy      protections, recognizing their increased rights under the UK GDPR. Records      for these clients will be securely stored with additional safeguards,      including restricted access protocols. These records will be retained for      a minimum of 3 years from the date of the last session.
      The Consultant will ensure that Clients in this age group are aware of      their data protection rights, including their right to access, rectify, or      request the deletion of their personal data. The Consultant will also seek      to obtain the informed consent of the Client, where appropriate, in      addition to parental consent.
• Clients      Under 13 Years of Age:
      For Clients under the age of 13, the Consultant will store data with      enhanced security measures, in compliance with the ICO’s Children’s Code.      Records for these clients will be retained for a minimum of 3 years from      the date of the last session or until the Client reaches the age of 16,      whichever is longer. Data for Clients under 13 will be stored with      stricter access controls, such as advanced encryption and limited      personnel access, to ensure their protection.
      Parents or legal guardians must provide consent for data collection and      processing for Clients under 13. They may request access to their child’s      records by submitting a written request. However, the Consultant will take      steps to ensure that such requests align with the best interests of the      child, following safeguarding principles.
• Data      Access Requests: The Client, or the Parent/Guardian of a Client      under 18, has the right to access their personal data and may request      copies of their records during the retention period by submitting a      written request. Such requests will be fulfilled within one month of receipt,      in accordance with the data protection rights outlined in the UK GDPR.

8. Limited Liability

The Consultant does not guarantee specific results from the services provided. The Client understands that the effectiveness of sport psychology consulting relies on the Client’s commitment and engagement.

To the fullest extent permitted by law, the Client hereby releases and agrees to hold the Consultant harmless from any and all claims, causes of action, or liabilities arising from the Consultant’s services, including (without limitation) any act, omission, opinion, advice, suggestion, information, or service provided by the Consultant. The Consultant disclaims responsibility for any direct, indirect, incidental, or consequential damages resulting from the services or any information accessible through any communication platform.

9. Dispute Resolution 

In the event of any dispute arising out of or relating to this Agreement, the parties agree to first attempt to resolve the issue through informal negotiation in good faith. If the dispute cannot be resolved through negotiation, the parties agree to participate in mediation before pursuing any formal legal action. Mediation will be conducted by a neutral third-party mediator agreed upon by both parties.

If mediation fails to resolve the dispute, either party may pursue further legal remedies available under the laws governing this Agreement. Each party will bear its own costs related to dispute resolution unless otherwise agreed.

10. Termination

Either party may terminate this Agreement by providing 7 days written notice. The Client is responsible for any outstanding fees incurred up to the termination date.

11. Waiver

Failure by either party to enforce any term or condition of this Agreement at any time shall not be considered a waiver of that party’s right to enforce each and every term and condition of the Agreement in the future. Any waiver must be in writing and signed by both parties to be effective, and such waiver shall not constitute a waiver of any subsequent breach or default.

12. Governing Law 

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Acknowledgement

By partaking in any of our services, the Client (or Parent/Guardian if the Client is a minor) acknowledges that they have read, understood, and agree to all terms outlined in this Agreement with mindfulPerformance.

In the event that a Parent or Guardian is providing consent for a minor, they agree to ensure that the minor adheres to the terms of this Agreement and accept responsibility for all obligations on behalf of the minor.

14. Changes to the Terms and Conditions 

We may update these terms and conditions from time to time. The most up-to-date version of the terms and conditions will always be available on the Website. 

Contact Us

If you have any questions about these terms and conditions, please contact us at sidd@mindfulperformance.uk